Thank you for supporting my work at distantlately. This Shipping & Returns Policy outlines how physical and digital orders placed on www.distantlately.com are processed, dispatched, and handled regarding returns and refunds.

1. Physical Product Shipping Services

UK Orders

All physical orders delivered within the United Kingdom are shipped using fully tracked services (such as Royal Mail Tracked or reliable courier networks). Tracking details will be emailed to you as soon as your order dispatches so both of us can monitor delivery. Depending on the package size, someone may need to be present to accept delivery at your home address, workplace, or nominated safe place/neighbour.

International Order Options

Tracked International Shipping: Recommended for step-by-step parcel tracking from dispatch through to final delivery.

Standard International Shipping: Offered as a more economical option for overseas customers. (Please note that standard international shipping provides limited tracking once the parcel leaves the UK postal network.)

Customs, Taxes & Import Duties: International shipments may be subject to local import duties, taxes, or customs handling fees levied by your destination country. These charges are the buyer's responsibility.

2. Dispatch Timeframes & Delivery Delays

Dispatch Window: Physical items are dispatched within 1 to 7 working days of purchase. This 7-day window ensures adequate time for quality control, careful packaging, or managing unforeseen fulfilment delays. However, I always aim to dispatch orders as quickly as possible—typically within 1 to 2 working days.

Postage & Carrier Delays: Once your order has been handed to the postal carrier, delivery speed depends entirely on the transit network. Holiday seasons, postal strikes, weather disruptions, or customs holds are beyond my control, though I am always happy to help locate a delayed tracked package if I can be of any assistance.

3. Digital Product Delivery

All digital downloadable products (including presets, actions, templates, digital guides, and zines) are delivered electronically to the email address provided at checkout. Download links are generated and sent automatically upon successful payment processing. If you do not receive your confirmation email and/or download link, please check your spam or junk folder.

4. Returns & Refunds (For Physical Products Only)

In accordance with UK Consumer Contracts Regulations (Distance Selling) and international standards, you have the right to return physical products within 14 days of receipt. To qualify for a return and refund, items must arrive back in their original, unused, and undamaged condition, packed securely in their original packaging. The customer is responsible for all return shipping costs. If you are returning an item, I strongly recommend using a tracked shipping service with proof of postage, as I cannot process refunds for items lost or damaged during return transit. Once I receive and inspect your returned item, I will process your full refund (to your original payment method) within 3 working days.

5. Damaged or Defective Physical Items

In the unlikely event that your physical order arrives damaged during transit or defective in quality, please contact me within 48 hours of delivery. Please include clear photos of both the damaged product and the outer packaging.

6. Refunds & Cancellations (For Digital Products)

Due to the instant delivery nature of digital content, all digital product purchases are final and non-refundable. Under UK Consumer Contracts Regulations, by completing your purchase and initiating the download of digital content, you consent to immediate access and acknowledge that you waive your statutory 14-day cancellation period once delivery has commenced. If you experience any technical issues, downloading errors, or formatting questions regarding a digital file, please get in touch via my contact page and I will be happy to help resolve the issue for you.

7. Contact Information

If you have questions about an existing order, delivery times, or wish to request a physical return, please reach out via the contact page on www.distantlately.com/contact